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Terms of Service

Please carefully review these Terms of Service as they contain vital information regarding your legal rights, responsibilities, and remedies. By accessing or using our website,, and our services, you agree to abide by and be bound by these Terms of Service.


These Terms of Service ("Terms") establish a legally binding agreement ("Agreement") between you and Charge City (operated by "Coulomb EV Solutions Private Limited," headquartered (Regus, Plot No.22, Upper Ground Floor, TOWER-2, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201301), governing your usage of our Website, encompassing our mobile, tablet, and other smart device applications, along with all associated services and any updates or enhancements thereof (collectively referred to as the "Services"). Hereinafter, the website, applications, and services are collectively referred to as the “Website”.


Our handling and utilization of personal information concerning your access to and usage of the Website are outlined in our Privacy Policy.


The Website furnishes information pertaining to our business activities, notably including details concerning the locations of our electric vehicle (EV) charging stations, collaborations, and opportunities for distributorship of EV chargers across various regions. Additionally, the Website offers a cloud-based ecosystem to enhance Charge City's EV charging network and facilitates payment processing for services utilized by Charge City's clients/customers.


To promote the Website, third-party content may be displayed on other platforms, both online and offline. Links to third-party websites or resources ("Third-Party Services") may be provided; however, such services are subject to distinct terms, conditions, and privacy practices for which Charge City bears no responsibility.


Due to the inherent nature of the Internet, uninterrupted availability and accessibility of the Website cannot be guaranteed. Charge City reserves the right to restrict Website availability or certain features if necessary for capacity management, server security, or maintenance purposes, aiming to ensure proper functioning.


Charge City retains the right to enhance, modify, or introduce new services to the Website periodically. Access to specific areas or features may be subject to conditions such as verification processes linked to your mobile phone or other criteria.


User verification on the Internet poses challenges, and Charge City disclaims responsibility for confirming user identities.


Certain areas or features of the Website may be governed by separate policies or require acceptance of additional terms and conditions. In case of conflict between these Terms and specific area/feature terms, the latter shall prevail, unless otherwise specified.


Charge City reserves the right to amend these Terms at any time. Revised Terms will be posted on the Website, with the "Last Updated" date being updated accordingly. Continued access to or usage of the Website constitutes acceptance of the revised Terms.


Registration for hosting or distributorship on the Website entails adherence to separate terms and conditions provided therein.


Upon creating an account, you are responsible for safeguarding your User Account credentials and must not disclose them to third parties. You are liable for all activities conducted through your User Account. Payments made via the User Account are deemed genuine, and Charge City bears no responsibility for refunds due to fraudulent charges.


The Website, along with its content ("Charge City"), including associated intellectual property rights, is the exclusive property of Charge City. You must not remove, alter, or obscure any copyright, trademark, or other proprietary notices associated with the Website.


Unauthorized usage, reproduction, distribution, or modification of the Website or its components is prohibited without express written consent from Charge City. Except for expressly granted licenses and rights in these Terms, no other rights or licenses are conferred upon you regarding Charge City's intellectual property.


Charge City has partnered with Razorpay for online payment facilitation, subjecting you to the payment gateway's terms and conditions in addition to those stated herein.


In general, Charge City is not obligated to issue refunds except in certain circumstances detailed in our Refund Policy.


Users may leave public reviews and ratings about their Website or service experiences, provided such reviews and ratings are accurate and devoid of offensive content.


You are solely responsible for complying with all laws, regulations, and tax obligations related to your Website usage and must refrain from actions that contravene these Terms or facilitate such actions by others.


Charge City reserves the right to terminate this Agreement and/or Website access without notice in cases of material breach, violation of laws/regulations, or actions deemed necessary to protect personal safety or property.


Your voluntary use of the Website implies acceptance of its conditions and risks. The Website is provided "as is," without warranties of any kind.


You must input accurate information about yourself on the Website, and Charge City disclaims responsibility for any inaccuracies.


The responsibility for verifying and adhering to EV charging station availability lies with the user.


Charge City may conduct identity verification or background checks on users, but disclaims any guarantees regarding misconduct prevention.


You agree to release, defend, indemnify, and hold harmless Charge City and its affiliates from any claims, liabilities, damages, or expenses arising from your breach of these Terms or improper Website use.


Disputes arising from these Terms or Website usage will be settled through arbitration, with certain exceptions.


These Terms are governed by Indian law, with disputes subject to the jurisdiction of New Delhi courts.


Feedback for Website improvement is encouraged and may be submitted via designated channels. Submitted Feedback becomes non-confidential and grants Charge City a license for its use.


These Terms, supplemented by additional policies, constitute the entire agreement between Charge City and you, superseding prior understandings.


No agency relationship exists between you and Charge City, and these Terms confer no rights or remedies upon third parties.


Invalidity of any provision in these Terms does not affect the validity of others.


Charge City's failure to enforce any provision in these Terms does not constitute a waiver unless acknowledged in writing.


Charge City does not guarantee Website operation in all regions, and accessing the Website from prohibited territories is forbidden.


Referral and Refund Policies, as detailed, apply to specific circumstances and are subject to change.


For any inquiries about these Terms, contact

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