Refund Policy
Returns
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Our policy lasts 30 days. If 30 days have gone by since adding money to the Charge City App Wallet, unfortunately we can’t offer you a refund.
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The service being provided by Coulomb EV Solutions Pvt Ltd. (Charge City) is for charging
of EVs at the charging stations owned and/or operated either by Coulomb EV Solutions Pvt
Ltd. (Charge City) or by various 3rd Party Charging Point Operators. The cost of charging a
vehicle is a paid in advance and the same has to be added to in-app wallet. Coulomb EV
Solutions Pvt Ltd. (Charge City) also provides EV Charging Cloud Software for Charge Point
Operators.
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In case the cost has been prepaid before availing the charging facility, any balance amount in Charge City App Wallet after the charging has happened will be refunded to original mode of payment. Any excess
charging over and above the prepaid amount will have to be paid by the consumer after the
charging, within 30 days of Adding the amount in the App wallet.
Once the consumer’s electric vehicle has been charged, Coulomb EV Solutions Pvt Ltd.
(Charge City) reserves the right to charge the cost of charging from the consumer.
Customer can cancel the booking any time after the booking has been done till pre- specified
minutes of starting time slot. In case of no show till pre-specified minutes after the starting time
the booking would be cancelled by default. Customer would be charged the booking and or
convenience fee which was shown at the time of booking in case of no show or cancellation of
booking.
Payouts for Charge Point Operators
Any Charge Point Operator using the cloud software services can request a Payout from the
cloud software. Once your request is approved we will send you an email to notify you about the
same. We will also notify you of the approval or rejection of your Payout. If your Payout is
approved, then it will be processed, and credit will be initiated on Bank A/C details provided on
the Cloud Software.
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Refunds (if applicable)
Once your request is approved we will send you an email to notify you about the same. We will
also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing Refunds or Payouts (if applicable)
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If you haven’t received a refund or payout yet, first check your bank account again.
Then contact your bank, it may take some time before your refund or payout is officially posted.
There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at
info@chargecity.