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Privacy Policy

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website and mobile application, www.chargecity. co(“Website”).

If you see an undefined term in this Privacy Policy, it has the same definition as in our Terms of Service.

When this policy mentions “Company,” “we,” “us,” or “our” it refers to the“Coulomb EV Solutions Pvt Ltd" the company(ies) responsible for your information under this Privacy Policy.



SECTION 1 - WHAT INFORMATION DO WE COLLECT?

Information Provided by You: We gather necessary information for utilizing the Website and mobile application, including personal details, during your usage. This data facilitates our contractual obligations and ensures compliance with legal mandates. Failure to provide such information may limit our ability to furnish requested services.

Account Details: Upon registration within the mobile application, we require essential information like your first and last names, email address, and phone number.

Communication Records: Interactions with the Company via the Website result in the collection of communication details and any supplementary information you opt to disclose.

Voluntary Data Submission: You have the option to furnish additional personal details to enhance your user experience. This supplemental information is processed based on your consent.

Optional Information Submission: You may elect to provide additional data via form submissions, searches, surveys, community forums, promotions, or other features on the Website and mobile application (where applicable).

Automatically Gathered Information: Through your interactions with the Website and mobile application, we automatically acquire data, including personal information, concerning the services utilized and usage patterns. This aids in fulfilling contractual obligations, meeting legal requirements, and advancing the functionality of the platforms.

Geo-location Details: Certain features may necessitate the collection of your precise or approximate location through methods such as IP addresses or device GPS for improved user experiences. Most devices offer controls to manage or deactivate location services in their settings.

Usage Records: Information regarding your engagement with the Website and mobile application, such as viewed content, product/service searches, and other actions, is recorded.

Log and Device Data: Even without account creation or login, we automatically gather log and device data during Website and mobile application usage. This includes usage details, IP addresses, access timestamps, hardware/software specifics, device events, unique identifiers, crash reports, cookie data, and viewed pages.

Cookie Usage and Similar Technologies: Utilization of cookies and similar tools is employed. Additionally, our business partners may utilize these technologies on the Website, or we may engage others to monitor your behavior on our behalf.

Third-Party Sourced Information: Information, including personal data, may be obtained from third parties accessing the Website or redirecting traffic from external sources. We are not liable for the data processing methods of third-party providers. Queries concerning personal information disclosure should be directed to said third parties.

Supplementary Data Sources: Subject to applicable laws, we may receive demographic insights or fraud detection data from third-party service providers or partners. This information may be combined with existing data. Additionally, information about your online/offline activities and interactions may be acquired through partnerships or ad network collaborations.

 

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

 

We utilize, retain, and handle information, encompassing personal data, pertaining to you to facilitate, comprehend, refine, and advance the Website's functionalities. This aids in fostering a trusted and secure digital environment and ensures compliance with legal mandates, enabling your seamless access to and utilization of both the Website and the mobile application.

Such information may be employed to operate, safeguard, enhance, and optimize the Website and mobile application, enhancing overall user experience through analytics and research endeavors.

Moreover, we may utilize this data to deliver customer support services and transmit service-related communications, updates, security advisories, and account notifications.

In instances where you furnish us with contact details of your acquaintances, we may process this data to assist with your inquiries, detect and mitigate fraudulent activities, and fulfill purposes explicitly authorized by you during data collection.

Our commitment extends to the creation and sustenance of a trustworthy and secure online milieu. To this end, we engage in activities aimed at identifying and thwarting fraud, spam, abuse, security breaches, and other detrimental behaviors. This involves conducting security probes, risk evaluations, and verifying information provided by you, alongside checks against various databases and information sources, subject to applicable laws and your explicit consent where necessary.

Adherence to legal obligations and enforcement of our Terms of Service and policies remains paramount in our operations.

Furthermore, we may leverage the information shared by you to disseminate promotional messages, marketing materials, advertisements, and relevant content based on your preferences, encompassing Company or partner campaigns and services. This may include social media advertising via platforms such as Facebook or Google.

Such processing of personal data aligns with our legitimate interest in conducting marketing initiatives to offer products or services tailored to your preferences. Should you wish to cease receiving marketing communications from us, instructions for unsubscribing are provided in our marketing correspondence.

 

SECTION 3 - CONSENT

 

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@chargecity.co or mailing us at: Regus, Plot No.22, Upper Ground Floor, TOWER-2, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201301

 

SECTION 4 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 5 - PAYMENT

 

We use Razorpay for processing payments. Razorpay does not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCIDSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

 

SECTION 6 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

SECTION 7 - COOKIES

 

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

 

SECTION 8 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@chargecity.co or by mail at Regus, Plot No.22, Upper Ground Floor, TOWER 2, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201301 [Re: Privacy Compliance Officer] [Regus, Plot No.22, Upper Ground Floor, TOWER-2, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201301]

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